V Vijaya Anand, a student from CIT, Coimbatore has come up with this innovative idea.
Coimbatore: Considering the welfare of the PF contributors, for the first time in the country, Regional 'EPFO' office in Coimbatore has implemented "SMS based Help Desk System".
Inaugurating this facility at Regional EPFO office premises today evening. Coimbatore Zonal Additional Central Commissioner, Dr M Madhiazhagan, Regional Commissioner-1 of Regional office, Coimbatore, Jaivadan Ingle while addressing the press and media said that,"The regional office covers 3 districts namely Coimbatore, Tiruppur and The Nilgris.
There are 9,200 establishments who contribute and 7 lakh Contributing members. During all working days hundreds of contributors visit EPFO office. Post pandemic outbreak due to the government restrictions and guidelines only few contributors are allowed inside the office at one particular time. Due to these procedures, Long queues are witnessed everyday. Hence considering the welfare of the PF contributors, we have implemented SMS based Help Desk System in the name 'FREEDOM 2021' which is first of its kind across the nation." They said.
"To avail this service, one does not require any internet facility, smartphone or any mobile application. The booking can be done through a button mobile phone. This system will help PF offices and beneficiaries to save their precious time. There are many benefits where beneficiaries can select the date and time of their choice for visit. They can plan their visit even one month ahead in advance. What he or she has to do is to simply send a text SMS to the office mobile number. Selected date and time will be confirmed by a return SMS. If a selected slot is not available, the next available date and time will be automatically alloted."
"The format of sending text SMS is, EPFBOOK Space UAN/PF number/any digits and /or letters space purpose space date space time. Important things to be noted while sending SMS are, UAN/PF number/any digits and/or letters format: maximum 16 digits and/or letters. Purpose format: maximum 20 letters only. Date format: date- month-year(en dash/small dash). Time format:00:00 am or pm(12 hours and column) Time slots are available at 9:15 am, 10:15, 11:15, 12:15, 01:15pm, 2:15 pm, 3:15pm, 4:15pm. The phone number for sending SMS under this system is 92205 92205."
"This experimental initiative was made possible with the help of a college student V Vijay Anand, who is studying MSC, Data Science at Coimbatore Institute of Technology, Coimbatore. We hope this system will benefit PF contributors in a big way." They said.
College student V Vijaya Anand was honored during the inauguration. Regional Commissioner-1 of Zonal office, Coimbatore, K.Muthuselvan and many others participated. Assistant Commissioner, MS.Suresh organised the inaugural function.
Inaugurating this facility at Regional EPFO office premises today evening. Coimbatore Zonal Additional Central Commissioner, Dr M Madhiazhagan, Regional Commissioner-1 of Regional office, Coimbatore, Jaivadan Ingle while addressing the press and media said that,"The regional office covers 3 districts namely Coimbatore, Tiruppur and The Nilgris.
There are 9,200 establishments who contribute and 7 lakh Contributing members. During all working days hundreds of contributors visit EPFO office. Post pandemic outbreak due to the government restrictions and guidelines only few contributors are allowed inside the office at one particular time. Due to these procedures, Long queues are witnessed everyday. Hence considering the welfare of the PF contributors, we have implemented SMS based Help Desk System in the name 'FREEDOM 2021' which is first of its kind across the nation." They said.
"To avail this service, one does not require any internet facility, smartphone or any mobile application. The booking can be done through a button mobile phone. This system will help PF offices and beneficiaries to save their precious time. There are many benefits where beneficiaries can select the date and time of their choice for visit. They can plan their visit even one month ahead in advance. What he or she has to do is to simply send a text SMS to the office mobile number. Selected date and time will be confirmed by a return SMS. If a selected slot is not available, the next available date and time will be automatically alloted."
"The format of sending text SMS is, EPFBOOK Space UAN/PF number/any digits and /or letters space purpose space date space time. Important things to be noted while sending SMS are, UAN/PF number/any digits and/or letters format: maximum 16 digits and/or letters. Purpose format: maximum 20 letters only. Date format: date- month-year(en dash/small dash). Time format:00:00 am or pm(12 hours and column) Time slots are available at 9:15 am, 10:15, 11:15, 12:15, 01:15pm, 2:15 pm, 3:15pm, 4:15pm. The phone number for sending SMS under this system is 92205 92205."
"This experimental initiative was made possible with the help of a college student V Vijay Anand, who is studying MSC, Data Science at Coimbatore Institute of Technology, Coimbatore. We hope this system will benefit PF contributors in a big way." They said.
College student V Vijaya Anand was honored during the inauguration. Regional Commissioner-1 of Zonal office, Coimbatore, K.Muthuselvan and many others participated. Assistant Commissioner, MS.Suresh organised the inaugural function.