With a view to assist passengers who are leaving and are arriving at Salem Junction, 'We Care’ Passenger Assistance Desk has been launched today (07.02.2017) at the Salem Junction.
Sri Hari Shankar Verma, Divisional Railway Manager, Salem Division, Southern Railway, has nominated a team under Sri VijuVin, Divisional Commercial Manager/Coordination, Salem, consisting of Asst. Commercial Managers, TTEs, Stations Managers, Platform Inspectors from the Salem Division to help passengers benefit through the 'We Care' initiative.
The‘We Care’ desks will operate in the main lobby of the Salem Junction (before the downstairs of the subway) and in Platform Nos.3/4 (near the Display Board opposite the VRR). Sri Verma also said that such passenger assistance desks would be launched in all the major railway stations in Salem Division in phases.
The Team will assist the passengers in every manner, by providing information, guidance and amenities, such as cleanliness of the coach, toilet conditions, availability of catering services and any grievances the team will attend to it on the spot.
The passengers can also avail wheel chair and porter services, through the ‘We Care’ desks. Touch screen kiosks have also been provided near these booths for the passengers to ascertain updated information about their travel.
The passengers who were received and dispatched by the Team have expressed their satisfaction over the ‘We Care’ facility at Salem Junction.