Grievance Redressal
Indian Railways is giving more importance to the redressal of public grievance like never before. A source shares that this matter is being directly monitored by Prime Minister of India Narendra Modi and the Minister for Railways Suresh Prabhu, during the periodical performance review meetings with officials. For this, all sources of complaints are being reviewed, including online complaint portals, social media, IVRS, etc. Indian Railways have disposed about 90% of the complaints received through such mechanisms.
Railway Board has recently sent a feedback report on performance of Southern Railway, and in the social media front, such as Facebook, Twitter, etc., Salem Division of Southern Railway was found to have responded very fast to social media complaints, with the least response time of 12 minutes, whereas Trichirappalli Division had the maximum response time of 454 minutes, followed by Palakkad Division (402 minutes), Chennai (151 minutes) and Trivandrum (82 minutes).
Hari Shankar Verma, DRM, Salem, expressed happiness over the efficiency of the Commercial Branch Officials and staff, guided by Vijuvin, Sr. Divisional Commercial Manager, Salem, in responding positively and quickly to the complaints from the rail users, round the clock.
Indian Railways is giving more importance to the redressal of public grievance like never before. A source shares that this matter is being directly monitored by Prime Minister of India Narendra Modi and the Minister for Railways Suresh Prabhu, during the periodical performance review meetings with officials. For this, all sources of complaints are being reviewed, including online complaint portals, social media, IVRS, etc. Indian Railways have disposed about 90% of the complaints received through such mechanisms.
Railway Board has recently sent a feedback report on performance of Southern Railway, and in the social media front, such as Facebook, Twitter, etc., Salem Division of Southern Railway was found to have responded very fast to social media complaints, with the least response time of 12 minutes, whereas Trichirappalli Division had the maximum response time of 454 minutes, followed by Palakkad Division (402 minutes), Chennai (151 minutes) and Trivandrum (82 minutes).
Hari Shankar Verma, DRM, Salem, expressed happiness over the efficiency of the Commercial Branch Officials and staff, guided by Vijuvin, Sr. Divisional Commercial Manager, Salem, in responding positively and quickly to the complaints from the rail users, round the clock.