CX – The Customer Experience Design
Event Detail
Organized by: DeFrank Group
Entry Fee: Paid
Delegate Fee Rs. 3500/-
Avail Early Bird Offer Rs.2500/-
Workshop on “CX – The Customer Experience Design” @ Rathna Residency, Coimbatore conducted by DeFrank Centre for Behavioural and Management Research on 11th August 2018 (Saturday).


• CX - Neurosciences & Innovation Culture

• Framing & Solving Problems by Emotional Brain

• Design Thinking for Competitive Advantage

• CX Optimization, Strategy & Intelligence Approach

• Creating Exceptional CX – Practical Exposure

• Customer Experience Mapping Journey

• Post-workshop Support

Workshop Resources

Session Coach: Dr. D. John Franklin, Management Expert and Author 

Special Address

1. Mr. S. Prashanth, Executive Director, Quadra Systems

2. Ms. Ranjana Singhal, Managing Partner, The Terra Co (That’s Y Food)

3. Ms. Jessie Angela, Director HR - Psychometrics, DeFrank Group

Who shall attend the workshop?

• Top Management

• Business Leaders

• CMOs & Marketing Professionals

• Start-ups & Entrepreneurs

• Customer Experience Aspirants

• Self-exploring Individuals

Delegate Fee

Rs. 3500/- per Delegate

(includes Workshop Kit, Workbook, Certificate, Buffet Lunch and Refreshments)

Avail Early Bird Offer (Free Psychometrics worth Rs.2500/-) by registering on or before 25th July 2018

Group Registration Offer: For every 3 registrations 1 delegate free

Registration: Register online in the link - or through or send mail to or call 8903785748. The mode of the payment will be shared on completion of the registration. 

We cherish to seek your hearty participation and nomination. We look forward to share our expertise and enhance the knowledge capital of your organisation.


Venue: Rathna Residency

Location: Variety Hall Road, Coimbatore - 641001.


Phone: 89037 85748


Aug 11
09:00 AM–5:00 PM